Thank you for submitting the Interim report.
Some of you have reported financial savings from switching when no consumers switched on the day. When reporting Annual estimated cost saved by switching, we ask you to report the actual figure saved from switching rather than the potential savings figure. As such, please only include the figure in the aggregated sum for Annual estimated cost saved by switching if the consumer actually switched on the day: you will notice that it is explained on the one-to-one advice record sheet that where consumers did not switch on the day, then that box should not be completed and the figure not reported.
BESN project is all about helping vulnerable consumers reduce their energy costs through assisted action on tariffs, switching and take up of energy efficiency offers, so we would ask champions to spend time with vulnerable consumers to uncover these options during one-to-ones and record these outcomes on the consumer one-to-one sheet which is available under the Resources section.