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Refund of Standing Charge


Just wanted to pass on that we were talking to a consumer at an energy advice session last week who said that after contacting British Gas last summer she received a refund of her standing charge . The lady uses gas just for her central heating which is switched off during the summer months and is on benefits.. she received £90.00  Not sure if this will be available this coming summer?


See the link below

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Hello BESN partners

Dorset Community Action recently asked for any agencies working with Deaf clients to share hints and tips with them. I have contacted DCA directly but am sharing a summary here with network partners of our work in this area. Please get in touch with us if you would like any help, or support from us

Kristian Khan
Liverpool Community Advice

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Faith & Power: Promoting energy support and Priority Service in Faith Communities



Date: 23rd January 2017

Time: 14:00 -16:30 

Address: UK Power Networks 237 Southwark Bridge Road, London, SE1 6NP

 RSVP here

What's it about?

UK Power Networks and London Sustainability Exchange are inviting Energy Champions to a special presentation event hosted to launch our Faith & Power: Green Mosque Energy Toolkit which will:

  • Identify the messages and who are the trusted messengers that will be most effective
  • Understand how we can support people from this faith community to embrace new technology such as smart meters and increase access to of vulnerable customers to the priority register

Who should attend the event?

This event is for anyone looking to make a positive impact in their community. Primarily aimed at ‘front line workers’ and Energy Saving champions, it is particularly relevant for anyone involved in Big Energy Saving Network, or interested in thinking about honing their social marketing skills to reach communities that tend to miss out on energy messages.  

Why attend the event?

This event is free to all attendees and will enable you to  

  • Understand and discuss the challenges and opportunities of helping people spend less money on their fuel
  • Share best ideas, practices and techniques
  • Network with a diverse range group of people


Please confirm your attendance here or email to find out more.


Event format

 Following an introduction from UK Power Networks, LSx will present our case study report of Faith & Power: Green Mosques alongside project partners. The Social Marketing Toolkit will be distributed and discussed.


About Faith & Power: Green Mosques


UK Power Networks are keen to develop customer insight to strengthen their relationship with customers and deliver business change. Targeted towards Faith communities, and with a view to inform energy projects and to develop communications relevant for London’s diverse population, this work builds on LSx’s ‘Green Mosques project’ in partnership with the Islamic Foundation for Ecology & Environmental Sciences (IFEES) and the Enfield Somali Association (SECCA). 


 From our customer research it’s clear that our customers are much more likely to respond to information from those they trust such as friends, family, religious groups or other trusted networks. For example Smart meters being rolled out to customers can be received more positively when communicated in parallel with trusted groups, such as community engagement and education.

LSx has found that using the social gravity that exists within communities of interest – such as faith groups, Mums and toddlers and Rotary clubs- can increase the desirability of lower carbon lifestyles and establish new social norms.  LSx research in 2016 (1,025 Londoners) revealed that 42% of Londoners worry about staying warm in their home; this increased to 53% for people from a BAME background. Our 2010 qualitative research What Really Works has informed our models for engaging hardly-reached communities on energy saving and fuel poverty.

Following on from our involvement in the BESN training days last year, we hope that this Toolkit will prove useful in your outreach. 

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Frontline Worker Training

RCT Homes/Meadow Prospect have held Frontline Worker Training Sessions where we have delivered energy switching advice to both internal and external frontline staff. The sessions have been well attended and successful in educating frontline workers on how to advise tenants about the benefits of switching.

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Press coverage of the BESN

Have you been able to generate any press or media coverage of your BESN activities? If so, please upload photos or links to any articles here for other members of the Network to see.

Here is an article promoting Middlesbrough Environment City's BESN advice sessions - well done Dennis, this looks great!

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Useful switching resources

BESN Champion Charlotte Bennett from Change Agents has been using the following resources as part of her BESN activities. Thanks for sharing these with the Network Charlotte!

 Switching comparison sheet

Switching presentation

uSwitch form

If anyone has any materials, posters or resources etc. that you think other Champions might find useful, please share them on here so that others can make use of them.

Thanks, The BESN Team

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Share your BESN events here

Since the BESN training in early October, the Network has really started to take action with Champions delivering a wealth of activity in their local areas. For some, October has been a key time for planning their approach; whilst others have started to deliver sessions and engage with consumers and frontline workers. Please use this section of Ning to share your events with other members of the Network. The BESN Team want everyone to benefit from the huge amount of experience and collective knowledge amongst Champions and Volunteers and this is an excellent platform to do so.

Therefore, please get involved and share details of your events, queries, challenges and achievements by posting in this section.


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Post your event details here.

Over to You!

The Big Energy Saving Network aims to encourage members to share their experiences.

Use this page to share details of your events...useful hints & tips in delivering your contacts...and anything else which you think could support your fellow BESN members with their outreach work!