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Project Completion and Final Reporting Process


All delivery activity for the Big Energy Saving Network must be completed by 21st March 2016 and there are a number of key dates and processes you need to be aware of.

 The February Monthly Report due on 3rd March will not open until 9am on 18th February 2016. A further bulletin will be sent closer to the time.

The Final Report will be made available one month before it is due. It will include questions similar to those found in the monthly report with additional questions to help us establish the effectiveness of the programme.

The Assurance Report can be found in Annex 3 of your Grant Offer Letter.

Only one case study is required for the BESN programme. There is a case study template for consumers and frontline workers which can be found on the website.

Once DECC has reviewed your final report we will email you directly to confirm the cumulative figures you have achieved over the year for Front Line Workers and Consumers. We intend to complete this by 1st April 2016. If there are any discrepancies please make us aware immediately.

If you have any questions regarding this please contact us at besn@decc.gsi.gov.uk

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Consumer Evaluation Consent Forms

The BESN team are always looking to help improve the service we provide both to participating organisations and the consumers you help. It is essential to the future of the programme that we have the evidence to show that it is in fact delivering for consumers. As part of the reporting and monitoring process we therefore look to identify examples of best practice as well as potential indicators of where things might not be going so well. To date BMG Research has received a limited number of forms providing consumer’s consent to be contacted.


We would ask that all champions make a concerted effort from now until the end of the programme to try and send in consumer consent forms wherever possible. BMG will be completing their research in the first week of March, so during February we will be asking you to submit these forms on a weekly basis, on the 5th, 12th, 19th and 26th.

At the training events run by NEA in the autumn some organisations put forward potential issues some consumers could have to providing their consent. One issue raised frequently was where consumer’s first language wasn’t English - BMG Research is able to undertake the research in different languages if required by consumers, so please make any language requirements clear on the consent form, and advise consumers that this is available.

We appreciate there are circumstances where it is not appropriate for consumers to be contacted, particularly where mental health, extreme age and infirmity are issues. However, it is important that all members are actively asking consumers if they are happy to be contacted by BMG Research, as without this evidence we cannot improve the service we provide or measure the effectiveness of the programme.


If you are having difficulties obtaining consent from consumers or would like to discuss this further please get in touch via besn@decc.gsi.gov.uk.

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Secretary of State Visit

On Friday 22 January, Energy Secretary Amber Rudd visited the East End Citizens Advice Bureau in Hackney Central to meet staff and volunteers as well as clients who have received help and advice on energy issues. The East End Citizens Advice Bureau is a Big Energy Saving Network member which serves local communities in the Boroughs of Hackney, Newham and Tower Hamlets. This was a great opportunityto showcase to the Secretary of State the great work of network members and how you are supporting consumers. East End Citizens Advice Bureau were successful at securing three energy champions this year.

Your work is making a real difference to consumers and this has been noticed.

Energy Secretary Amber Rudd said:

“It was great to meet the hardworking staff and volunteers at the East End Citizens Advice Bureau and have the opportunity to hear from some of the local people who have received help and support.

“There are a range of services on offer and thanks to funding from the Government’s Big Energy Saving Network, the East End Citizens Advice Bureau is helping communities in Hackney, Newham and Tower Hamlets save money on energy bills and keep their homes warm.”

Yasmin Alam, CEO, East End Citizens Advice Bureau said:

‘We’re delighted to welcome Amber Rudd, Secretary of State for Energy and Climate Change, to East End Citizens Advice Bureau today. We’ve had the opportunity to celebrate our energy advice work with the Big Energy Savings Network, helping people to save money and energy.

“We look forward to continuing support for energy advice, embedding this into our wider advice work – for every £1 invested in energy advice we generate £5 for our service users.’

We would like to thank East End Citizens Advice for their continued hard work and making this visit fantastic.

 

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Interim Report Due 3rd February


The deadline for submitting the interim report is 3rd February. This report is to be submitted via SurveyMonkey and the link is here:

https://www.surveymonkey.co.uk/r/7R8LV7L.


As a reminder you are required to report each month on the number of consumers who have consented to the evaluation which will be undertaken by BMG Research. The evaluation will consist of a 10-15 minutes telephone interview. This information is essential to provide us with the evidence of the effectiveness of the programme and it will also help to improve delivery further.

Where consumers have consented you will need to complete form BESN 1A and email this to besn@decc.gsi.gov.uk.

Each organisation needs to submit one Case Study during the BESN Programme and if you already have a Case Study please email this to besn@decc.gsi.gov.uk.

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Monthly Report - January

The deadline for submitting the monthly report for December is 8th January. This report is to be submitted via SurveyMonkey and the link is here:

https://www.surveymonkey.co.uk/r/79WHTGD.

As a reminder you are required to report each month on the number of consumers who have consented to the evaluation which will be undertaken by BMG Research. The evaluation will consist of a 10-15 minutes telephone interview. This information is essential to provide us with the evidence of the effectiveness of the programme and it will also help to improve delivery further.

Where consumers have consented you will need to complete form BESN 1A and email this to besn@decc.gsi.gov.uk.

Each organisation needs to submit one Case Study during the BESN Programme and if you already have a Case Study please email this to besn@decc.gsi.gov.uk.

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Monthly Report Deadline - 8th January

The deadline for submitting the monthly report for December is 8th January. This report is to be submitted via SurveyMonkey and the link is here:

https://www.surveymonkey.co.uk/r/79WHTGD.

As a reminder you are required to report each month on the number of consumers who have consented to the evaluation which will be undertaken by BMG Research. The evaluation will consist of a 10-15 minutes telephone interview. This information is essential to provide us with the evidence of the effectiveness of the programme and it will also help to improve delivery further.

Where consumers have consented you will need to complete form BESN 1A and email this to besn@decc.gsi.gov.uk.

Each organisation needs to submit one Case Study during the BESN Programme and if you already have a Case Study please email this to besn@decc.gsi.gov.uk.

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Interim Report - November

The deadline for submitting the interim report for November is 3rd December. This report is to be submitted via SurveyMonkey and the link is here:

https://www.surveymonkey.co.uk/r/73FBQ87.

As a reminder you are required to report each month on the number of consumers who have consented to the evaluation which will be undertaken by BMG Research. The evaluation will consist of a 10-15 minutes telephone interview. This information is essential to provide us with the evidence of the effectiveness of the programme and it will also help to improve delivery further.

Where consumers have consented you will need to complete form BESN 1A and email this to besn@decc.gsi.gov.uk.

Each organisation needs to submit one Case Study during the BESN Programme and if you already have a Case Study please email this to besn@decc.gsi.gov.uk.

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September/October Report Due

The first BESN Monthly Summary is due covering the period September/October. The monthly summary must be compiled and submitted by 6th November. This summary must be submitted via SurveyMonkey.

Please follow the link below and submit your report – you will need to submit this in one sitting as you are unable to save!

https://www.surveymonkey.com/r/P56GLRR

Alongside the SurveyMonkey you are required to submit to DECC your Monthly Consumer Data for all consumers who consented to the independent evaluation. Therefore, please email BESN1A – Consumer Sign in Sheet to besn@decc.gsi.gov.uk. In the subject line of the email please write in the following format: 'BESN organisation name - Monthly Consumer Data'.

All evaluation documents including the reporting guidance can be found in the Resource section.

As a reminder if your organisation received funding to deliver Big Energy Saving Week you cannot use the details of Consumers engaged as part of the week in your BESN Monthly Summary.

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uSwitch QR Code Comparison

Most energy bills now have a QR Code which you can scan and use to look for the best energy deal. uSwitch has developed an app (only for iphones currently) which you can download, use to scan your bill and then this will undertake a comparison.

download the app

If you wish to find out more about QR codes and uSwitch's version please click here.

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Big Energy Saving Week is fast approaching and will begin on Monday 26th October. BESW provides a great opportunity to those in the network to promote the key messages, develop partnerships and get involved with the events throughout the week.

In preparation for Monday DECC has provided you with early access to the Social Media Pack which provides a library of tweets, tips, posts and images you can use throughout the week via social media. The use of the contents is embargoed until 00:01 on Monday 26th but feel free to use the run-up to Monday to fine-tune your social media plans and activities and to align your content to that of BESW.

The social media pack can be downloaded here.

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Evaluation and Reporting

The BESN evaluation, reporting documents and guidance can now be found on the BESN Website within the 'Resources' section.

Each BESN organisation is required to submit a monthly summary of activities (by SurveyMonkey) and details from consumer sign-in sheets (by email in Excel). Full details can be found in the guidance.

The link to SurveyMonkey will be provided shortly. As a reminder the reporting deadlines are:

  1. Monthly Summary for September/October:                       4 November 2015
  2. Interim Report for November:                                            3 December 2015
  3. Monthly Summary for December:                                      8 January 2016
  4. Interim Report for January:                                                3 February 2016
  5. Monthly Summary February:                                             3 March 2016
  6. Final report                                                                        24 March 2016

If you have any questions please contact the BESN Team via email: besn@decc.gsi.gov.uk

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Thank you to everyone that has attended a BESN Workshop over the past 2 weeks - its been great to meet you and to hear about plans for taking forward your BESN projects. There are still a number of Workshops to take place and if you are yet to confirm your attendance, please contact Lynsey.Thompson@nea.org.uk as soon as possible. The agenda can be viewed here.

Workshops are due to take place on:

Plymouth - 6th October

Bristol - 7th October

Manchester - 13th October

Peterborough - 14th October

Brighton - 20th October

London - 21st October

At the Workshops which have already taken place, Champions and Volunteers had the opportunity to hear from Guy Thompson at My Utility Genius who delivered this presentation on switching sites. Jimmy Pugh from NEA also provided a Policy Update covering fuel debt, switching and Ofgem's Prepayment review.

Some great discussions have been taking place at the Workshops. NEA is capturing this so we can share it across the Network via this website. Feedback from the first 3 workshops is now available covering tips to encourage consumers to act on the advice they receive to reduce their fuel bills and good practice in capturing consumer data.

Thanks again for taking the time to attend and we look forward to meeting you at the upcoming Workshops.

The BESN Team

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As part of this year’s BESN programme, DECC and NEA are organising a series of BESN Information & Networking Workshops for Champions. A draft programme is available here for further information and to give you a feel for the themes and topics which will be covered.

The workshops will provide an opportunity to ask questions, share information and engage with other members of the Network. All Champions are required to attend one of these Workshops and we also have limited spaces available for Volunteers if this would be helpful. Representatives from the BESN Team will be attending the sessions and look forward to meeting you.

Based on the preferences indicated in your BESN application forms, the workshops will take place at:

• LONDON - 24 September
• YORK - 29 September
• MANCHESTER - 30 September
• BIRMINGHAM - 1 October
• PLYMOUTH - 6 October
• BRISTOL - 7 October
• MANCHESTER - 13 October
• PETERBOROUGH - 14 October
• BRIGHTON - 20 October
• LONDON - 21 October

To run these workshops effectively we need a minimum number of attendees and unfortunately due to low demand, we have had to drop a few of the planned locations. You will need to register your attendance for one of the Workshops by emailing NEA’s lynsey.thompson@nea.org.uk with your preferred location by the 16th September. Please indicate to Lynsey if you have any dietary or access requirements.

We look forward to seeing you at the Workshops!

The BESN Team

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New Training Materials are now available

Welcome to the Big Energy Saving Network 2015/16! We are delighted to be working with you to deliver this year’s programme.

DECC has commissioned NEA to develop an e-learning training course for this year's Network Champions and Volunteers. The online course has been specifically designed to help you deliver the key messages and objectives of the BESN programme.

DECC and NEA recommend that all Champions and Volunteers (where possible) complete the e-learning course as soon as possible and before their attendance at a Practical Information and Networking Workshop. Once you have successfully completed the course and short multiple choice quiz there will be an opportunity to gain an accredited Continuing Professional Development (CPD) certificate (awaiting accreditation).

In order to access the e-learning, please read the step-by-step guide which explains how to create your user account. If you encounter any difficulties accessing the course, contact NEA’s Colin Dunn.

To support the e-learning course, NEA have prepared the following documents which are all available for you to download from the BESN Resources page:

• Champion Resource File containing key training information and hand-outs
• A presentation and accompanying script to aid the delivery of your Frontline Worker training sessions
• An information hand-out to be left with Frontline Workers at the end of their training.

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Updates coming soon!

The website will be updated very soon in anticipation of the 2015-16 Big Energy Saving Network! Keep an eye out for new resources and training materials, dates for the BESN workshops and much more information.

 

Thanks, the BESN Team

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